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PRIVACY POLICY

Effective Date: 12 September 2023

Version: 1.0

A. ABOUT THIS POLICY

This Privacy Policy (“Policy”) is adopted by Ebliss Green Earth Sdn Bhd (Registration No. 1155268-M), the owner and operator of Ethos Forest and its related entities (collectively referred to as “we”, “us”, “our”, or “Ethos Forest”).

This Policy outlines how we collect, use, disclose, and safeguard your personal data in connection with our hospitality, retreat, educational, and wellness activities, including our website, digital platforms, and all related services.​

We are committed to protecting your privacy and ensuring that your personal data is handled in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Policy supplements but does not replace any consents or agreements you may have provided to us.

B. AMENDMENTS TO THIS POLICY

We may amend this Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be published on our official website at www.ethosforest.com. Where appropriate, you will be notified of material changes.

Your continued use of our services after changes are posted constitutes your acceptance of the updated Policy.

C. WHAT PERSONAL DATA WE COLLECT

Depending on how you interact with us, we may collect the following categories of personal data:

  • Full name, identification number, gender, nationality, and date of birth
  • Contact details (address, email, phone)
  • Payment and billing details (e.g., credit card information)
  • Booking and stay information
  • Feedback forms and preferences
  • Audio, photo, or video recordings (e.g., from events or surveillance)
  • Vehicle information (for parking/security)
  • Employment details (if applying for a role)
  • Any other data you voluntarily provide

If you provide personal data of others (e.g., children, spouse, group bookings), you confirm you have their consent.

Our services are not intended for children under 16 without parental consent. We do not knowingly collect personal data from minors.

D. HOW WE COLLECT PERSONAL DATA

We may collect personal data through the following:

  • Booking, enquiries, or check-in at Ethos Forest
  • Participation in retreats, events, or workshops
  • Website forms, emails, social media, or calls
  • Newsletter subscriptions or loyalty programs
  • CCTV and surveillance systems
  • Third-party partners such as travel agents or referral sources
  • Website browsing via cookies and similar technologies

E. WHY WE PROCESS PERSONAL DATA

(a) Operational & Service Purposes:

  • Process bookings, payments, and check-ins
  • Deliver services and respond to enquiries
  • Personalize guest experiences
  • Ensure safety, access, and facility management

(b) Marketing & Communication:

  • Send updates, promotions, and invitations
  • Conduct surveys or loyalty programs
  • Feature testimonials (with consent)

(c) Legal & Administrative:

  • Comply with legal and regulatory requirements
  • Fraud prevention and security management
  • Audit and risk compliance

(d) Employment:

  • Evaluate job applications
  • Manage staff payroll, benefits, and records

F. WHO WE SHARE PERSONAL DATA WITH

Your data may be shared with:

  • Subsidiaries, partners, or service providers (IT, marketing, logistics, etc.)
  • Retreat vendors or event collaborators
  • Financial institutions (for processing)
  • Regulatory or legal authorities when required
  • Professional advisors (e.g., legal, accounting)

We do not sell or rent your data. For cross-border transfers, we ensure suitable safeguards are in place.

G. HOW WE SECURE AND RETAIN PERSONAL DATA

We use reasonable administrative, physical, and technical safeguards to protect your data.

Personal data is retained only as long as needed for its purpose or legal obligations. Thereafter, it is securely deleted or anonymized.

H. YOUR RIGHTS

You have the right to:

  • Request access, correction, or deletion of your data
  • Withdraw consent to marketing uses
  • Request restriction of processing or data portability (where applicable)
  • Lodge a complaint with the Malaysia Personal Data Protection Department (JPDP)

Requests must be submitted in writing with identity verification.

I. CONTACTING US

If you have any questions or complaints regarding your personal data:

Ethos Forest (Powered by Ebliss Green Earth Sdn Bhd)
Email: ethos.forest@gmail.com
Address: Lot 413, Jalan R7, The Valley, Kerau, 28600 Karak, Daerah Bentong, Pahang
Telephone: 012-924 9662

J. ADDITIONAL INFORMATION

This Policy is governed by the laws of Malaysia. By using our services or accessing our platforms, you agree to the terms outlined herein.

K. USE OF THIRD-PARTY SERVICES AND PLATFORMS

We may use third-party services for analytics, ads, communications, and booking management. This includes platforms like Google Analytics, Meta Pixel, or online booking engines. These providers are contractually required to safeguard your data and only use it as instructed by us.

L. COOKIE POLICY

Our website uses cookies and similar technologies to:

  • Understand user behavior
  • Improve browsing experience
  • Offer personalized content

By using our website, you consent to the use of cookies. You can control cookies through browser settings or via the cookie banner (if enabled).

M. DATA BREACH PROTOCOL

In the event of a data breach, we will:

  • Take prompt steps to contain and assess the breach
  • Notify affected users if required by law
  • Cooperate with authorities and rectify vulnerabilities

N. POLICY VERSIONING & CHANGE HISTORY

Version: 1.0
Effective Date: 12 September 2023
Change Log: Initial release

For special needs, write to us and we will be happy to help you

CONTACT US

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